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Accessibility Information

If you have any special needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Wheelchair access

The Practice has been specially designed to make it easier for disabled patients to visit

  • We have step free access to the surgery allowing ease of access for wheelchair users. All the patient areas are located on the ground floor,  including the waiting room, the consulting rooms.
  • The toilets located on the ground floor have wheelchair access and a baby changing facility.

Disabled parking – Blue badge scheme

Disabled parking bays are around the corner in Nile Crescent.

Blue Badge holders only. The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an Application Form visit your local council office.

Loop system

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.

  • British Deaf Association
  • British Sign Language Healthy Mind
  • Action Hearing Loss
  • Royal Association for Deaf People
  • National Deaf Children’s Society

British Sign Language Service

Signing service available –  British Sign Language users can communicate with the practice using a British Sign Language video interpreter, via the Interpreters Live service free of charge. Patients can use a free British Sign Language (BSL) interpreter video service to help with things like medical appointments, calling the GP surgery or speaking to a pharmacist. Video remote interpreting accessible via Interpreters Live. More information about how to use the service available on the ICB Website Primary Care Interpreting Service

Troubleshooting and how to download the Interpreters Live App

Interpreters Live User guides

The user guides below are available to support users of Interpreters Live Service.

  • Video User Guide
  • Device Requirements
  • PDF User Guide

Blind/partially sighted

If you or your family members are blind or partially sighted we can give you a large print of our Practice leaflet upon request. Please ask our staff for further information.

For more advice and support for blind people please visit the following websites:

  • Royal National Institute of Blind People (RIND)
  • Action for Blind People
  • blind.org.uk
  • Blind in Business
  • British Blind Sport

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.

Translation service

An interpreting service is available for patients whose first language is not English and who do not have a family member of friend to interpret or for more confidential health matters. If you require an interpreter to communicate please inform the practice.

Health Information in other languages

Services and Support for Parents

  • Baby changing facilities are available in the patient toilet
  • All mothers will be enabled and supported to feed their infants in the Practice premises. Comfortable arrangements  can be made for mothers who would prefer to breastfeed in private. For more information on breastfeeding visit Breastfeeding and bottle feeding advice – NHS (www.nhs.uk)

Learning Disability and Autism

If you would like letters or information in an alternative format or if you need help with communicating with us please let us know.

  • You can call or email the surgery to let us know about your communication needs.
  • Easy Read signs and large print information available at the practice.
  • Information about common health conditions available on Easy Health
  • We can offer extra support or small changes if you need them. Learn more on the Quay Health Solution Website

Digital Inclusion Support

If you are having difficulty navigating online resources, like the Surgery website, Online Consultation Services and the NHS App contact the surgery.

For further support:

  • developing your online skills
  • learning how to use the internet
  • getting access to free wifi, training and resources

Making your life easier

Internet

The internet is becoming the main way of carrying out so many everyday activities. It's a new way of life and its vital that no resident is left behind by changes in technology

Libraries

Did you know that you can also get help using the internet in your local library? Southwark offers free use of computers, tablets as well as support with learning. You can even borrow an internet router.

Community

Our digital champions are volunteers who live and work in the borough. They are local people who want to help make sure that no resident is left offline. From installing a SIM card to downloading an app, they can help!

New Skills

The internet should make everybody's lives easier but sometimes it may not seem that way as we all have to learn new skills. Southwark want to make support for everyone, freely available through community action.

Digital Hubs

You can also get help in one of our digital hubs.
These are free community spaces offered by local organisations and groups in the borough. A list of current hubs are listed below. Call us to book an appointment:

Kingswod Arts Centre, Dulwich SE21 ~ Albrighton Centre, East Dulwich ~ Southwark Pensioners Centre, Camberwell ~ The Green, Nunhead ~ Thomas Calton Centre, Peckham ~ South London Gallery, Peckham ~ Dene Community Centre, Peckham ~ Draper Hall, Elephant and Castle ~ St Judes Community Centre, Elephant and Castle ~ OBC Youth Club, Bermondsey ~ Rotherhithe Community Centre ~ Time and Talents H2, Surrey Quays ~ Docklands Settlements, Rotherhithe ~ Healthy Living and Learning Centre, Bermondsey

Get the skills you need

Get help with:
• getting internet
• using a smartphone
• paying bills online
• video calls
• social media
• downloading apps
• ordering online
• on demand TV ....and more
 
To find out more contact our digital inclusion team:
07783 776 066
digital.inclusion@southwark.gov.uk
www.southwark.gov.uk/digital inclusion
 

Other Disability Websites

  • SENSE 
  • BID Services
  • Disability Go
  • Disabled People, your Rights, Benefits, Carers and the Equality Act
  • Disability Rights UK
  • Disability Action

If there are other ways in which we can help you please let us know.

 

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The Trafalgar Surgery

10 Trafalgar Avenue, London, SE15 6NR

  • 020 7703 9271
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