Making an Appointment to See a Doctor
Appointments can be pre-booked up to 14 days in advance and a limited amount of appointments are available each day for urgent cases.
On Wednesday’s we offer late evening (after 6.30 pm) appointments and these can be booked 48 hours in advance. Please note that these appointments are for working patients only.
Appointments for the nurse and Health Care Assistant are made in advance.
- To book appointments online, please ask at reception for a form to register for online access. However, if you have already registered, please click here to go directly to the online access page.
Urgent but not life-threatening
If you become unwell and need to see a doctor urgently:
- You can phone the surgery on 0207 703 9271 to either speak to a doctor.
- We will not be able to guarantee that you see your usual doctor but we will try to ensure you see one of the doctors or our nurse team (if appropriate) that day.
- You can also come in person and arrange an appointment.
- You may be able to see or speak to one of our doctors during the surgery opening hours
Please note that although the surgery remains open all day, our doctors and nurses are not in the building throughout the whole day.
Online triage access via eConsult
- eConsult is recommended to use to seek advice on ongoing routine health and admin issues ie. sick certificate
- online eConsult enquiry with photographs (if relevant) about symptoms or condition is sent to the Surgery for advice
- eConsult enquiries are triaged by a Duty Doctor on the next working day
- patients are contacted by text or phone with further action and advice
Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results). eConsult and get a response before the end of the next working day or sooner.
Click here to get started today
Extended & Out of Hours
We have worked with other local practices within our GP Federation (Quay Health Solutions CIC), to provide GP access 7 days a week at a central hub location in North Southwark. Please ask at the practice for more information or visit www.quayhealthsolutions.co.uk/enhanced-access-service
If you need urgent medical advice please telephone Freephone 111 or visit www.111.nhs.uk. This is a service which can provide telephone consultations, appointments and home visits when the surgery is closed.
If you have an emergency or potentially life threatening issue such as loss of consciousness, severe chest pain or loss of blood dial 999 or go to your local Accident and Emergency Service.
Pharmacy & Self-Care
As qualified healthcare professionals, they can offer advice on short-term, common, minor illnesses and conditions that can be easily treated with self-care products or over-the counter medication for:
- Mild Dry Skin
- Mild Irritant Dermatitis
- Diarrhoea (Adults)
- Minor Pain, discomfort and fever (e.g aches and sprains, headache, period pain, back pain)
- Dry Eyes / Sore Tired Eyes
- Oral Hygiene
- Indigestion / Heartburn
- Ringworm / Athletes Foot
- Infrequent Constipation
- Travel Sickness
- Mild to Moderate Hay Fever
- Vitamins, Mineral and Probiotics
- Mild Acne
Self-care products and over-the-counter medication are available to purchase from shops and pharmacies. Pharmacists can advise on medicine that you can buy without a prescription.
Your pharmacist will provide you with free and confidential advice and tell you when you need to seek further medical attention if your condition is more serious.
> Find a pharmacy
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room. This means you can discuss issues with pharmacy staff without being overheard.