- Absolute confidentiality and courtesy from all staff.
- Access to your medical records by writing to the Practice Manager who will organise this for you.
- Telephone calls answered promptly by a receptionist.
- Same day appointment if you are acutely ill or telephone advice from the doctor.
- An explanation if you have to wait over 30 minutes.
- Repeat prescriptions available within 48 working hours.
- You also have the right to express a preference to see a Practitioner of your choice.
Your rights and responsibilities in the NHS
www.gov.uk/government/publications/the-nhs-constitution-for-england/the-nhs-constitution-for-england
assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/963705/NHS_Constitution_EasyRead.pdf (EXTERNAL PDF LINK)