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Privacy Policy
Call 111 - When it is less urgent than 999

Your Rights

  • Absolute confidentiality and courtesy from all staff.
  • Access to your medical records by writing to the Practice Manager who will organise this for you.
  • Telephone calls answered promptly by a receptionist.
  • Same day appointment if you are acutely ill or telephone advice from the doctor.
  • An explanation if you have to wait over 30 minutes.
  • Repeat prescriptions available within 48 working hours.
  • You also have the right to express a preference to see a Practitioner of your choice.
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